To sustain a smooth and fast return and repair process even with a considerably enhanced product portfolio we have decided to cooperate with the repair specialist Multicare Electronics Ltd. in Leeds, UK. You will receive the necessary RMA No. via the online form on the Multicare website

After submitting the filled-in form you will receive a confirming email including the return address for your device.
The repair will be completed within 10 days after the arrival at Multicare.

The Hotline support at the Xtralis Headquarter DACH in Hamburger Chaussee 339-345, 24113 Kiel will remain unchanged.